Selecting a Priority Level
1 -
Critical
Priority (Time
Sensitive):
- Description: Use this for urgent issues that need immediate attention.
This includes problems
that prevent you from accessing or playing the game, time-sensitive concerns related to
upcoming races, or issues that
significantly impact your gameplay experience.
- Response Time: Critical priority emails are at the top of the queue and
will receive the
fastest response.
- Example Use: You're unable to access your account on the day of a race,
or there's an error on
your entry form that needs correction before a race deadline.
2 - Medium
Priority:
- Description: Select this level for issues that are important but not
urgent. Medium priority is
suitable for problems that affect your gameplay experience but do not require immediate
resolution.
- Response Time: These emails will be prioritized and addressed in a
timely manner, but after
critical issues.
- Example Use: You've encountered a bug that's affecting your game, but
it’s not preventing you
from playing, or you have a question about scoring that needs clarification soon.
3 - Low
Priority:
- Description: Choose this option for general inquiries or feedback that
do not
require immediate action. Low priority emails are often non-urgent and can include user
experience feedback, or
general questions about the game.
- Response Time: Please allow a longer response time for low priority
emails, as they will be
addressed after more urgent matters are resolved.
- Example Use: You have a question about game rules that isn't
time-sensitive.